Job Design Concepts Seminars
Job Design Concepts, Inc presents

Behavioural Interviewing On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Learn to develop techniques to conduct effective selection interviews

Course Description/Agenda

How to pick the "right" person for the job is essential to effective management. A systematic approach that includes identifying the required personal, academic and job selection criteria, capturing the applicants' "real" behaviors and matching credentials with your requirements will be developed in this intensive workshop. Participants will learn how to interview and appraise applicants based on actual applicant behaviours with sensitivity to diversity.

Our Toronto based behavioral interviewing skills training & development workshop will enable participants to handle conflict situations with confidence and leadership skill

Participants Will Learn To Develop Techniques To Conduct Effective Selection Interviews Including:

Designing the questions
Respecting the Human Rights Code
Capturing "real" behaviour
Structuring the interview
Selling the organization
Offering the position

Format

Instructor presentation
Full-group discussion
Small-group interaction
Individual planning
Optional video taped practice exercises

Outline

Understanding the Selection Process

Five steps to effective selection interviewing
Developing the professional "interviewer attitude"
Overcoming common selection problems

Preparing For the Process

Job descriptions
Dimensions/Qualities/Qualifications/Requirements
Establishing appropriate ratios and priorities
Human Rights legislation
Environmental considerations

Screening Applicants

Saving time by taking time
Making fair comparisons
Ending the conversation without an appointment

Preparing For the Interview

Developing key questions to capture "real" behavior
Covering four essential areas
Establishing the right emotional climate

Establishing Rapport & Positive Interaction

Putting the applicant at ease
When & how to take notes
Gaining the applicant's cooperation

Gathering Information

Directing & controlling the interview
The art of effective listening
What to look for in the applicant's answers and actions

Applying Evaluation Techniques

Documenting information
Reference checking
Using rating profiles to organize and analyze data
Making the final decision

In Addition

Dealing With Problem Applicants
Selling Your Organization
Making the offer

Participants at the Toronto behavioral interviewing skills training workshop are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.

More Seminar Information