How to Excel at Managing and Supervising People On-Site Training

This on-site training class is also available as Public Schedule Seminar.

In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.

Course Description/Agenda

You’ll learn …

To speak … write … communicate—clearly and tactfully
To make the skills of today’s best supervisors second nature
How to deal quickly and professionally with every performance problem
To give criticism in a way that creates positive behavior—not resentment
And much more!

Here’s the bottom line: To succeed in your expanding role, you’ve got to get in tune with the times … and keep one step ahead of the changes. That means continually updating your skills and seeking out all the freshest ideas, latest strategies and cutting-edge techniques you can get your hands on. That’s where this intensive, hands-on workshop comes in. In just two days, you’ll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills you need to succeed as a supervisor.

Day one: 9:00 a.m. – 4:00 p.m.

Add leadership to your repertoire of skills

Your leadership style: What’s good about it? What needs work?
Firsthand advice on becoming a role model everyone looks up to
How to give direction (not orders) so others jump into action
Moving from the details to the big picture—a leadership must
Serious about getting more done? It’s simple—delegate!
Boss vs. buddy: Which are you to employees?
What great leaders do to get people to follow
Use the power of assertiveness to open lines of communication and get things done

Wear all your supervisory hats successfully

Avoid the 5 things that can derail even experienced supervisors
Telecommuting, job sharing, flextime: What the books WON’T tell you about managing today’s employees
How to communicate the benefits of technology—rather than dwell on the problems
Close the generation gap! How to get Boomers, Gen-Xers—everyone—to work together
Are you a leader still trapped in a boss’s mentality?
Becoming a diversity champion—here’s where it all begins

Positive ways to inspire, guide and lead

Steps to conducting performance evaluations that improve behavior and morale
Know which buttons to push to get employees to give their ALL
Why supervisors often fail when giving criticism
What’s personality got to do with performance? Plenty!
The hidden reasons behind why employees do what they do—performance problems solved!
Ways bosses actually discourage employees from working harder
Discover what employees need and expect from you

Manage unwanted behaviors and attitudes

Dealing appropriately with drugs, alcohol and other sticky personnel issues
6 ways to get problem employees to change
Stop butting heads with employees who challenge you, know everything or dominate
Transforming “can’t do” attitudes to “can do”
Lighting a fire under the employee who’s nice—but lazy
The rules of managing people are changing—what you need to know and do now
Zap negativity … before it spreads out of control

Take command of the creative process

Good-bye status quo: How to make new ideas part of every employee’s job description
Stuck on a stubborn problem? Innovative ways to find a quick solution
Does your work environment encourage—or squelch—innovation?
How to fit “dream space” into your employees’ workday
How to train your brain to think in new and profitable ways
Beyond the suggestion box—idea-generating tactics that work like magic

Day two: 9:00 a.m. – 4:00 p.m.

Communicate like a leader

Business writing tips you can use now to make sure your memos and e-mail messages get your point across
Become aware of credibility-robbing speech habits—and eliminate them
Deliver bad news, say “No,” turn down requests—with tact
Develop radar that instantly detects when people misunderstand you
Listening “how-to’s” that make it easy to connect with others
Communication traits employees look for and admire in a leader
Ever get the feeling your feedback goes in one ear and out the other? Here’s the solution

Recruit, hire and develop great employees

Money’s the secret to getting good employees to stay—WRONG!
Interviewing strategies for avoiding bad hires that cost time and money
Inside the exit interview: The real reasons why employees move on
The pros and cons of making counteroffers when employees resign
Recruiting and hiring the best—an expertise supervisors can and must develop

Coach employees through change and transition

Positive ways to present change to employees—and relieve anxiety
Your best options when employees don’t see change the way you do
Poorly managed organizational change: Do you recognize the tell-tale clues?
Kid-glove techniques for helping employees see opportunity—not threat—in change
Put yourself in their shoes: 7 hard facts about how employees really feel about change

Essential supervisory tools to master now

How to define and organize priorities and accomplish more than ever
What to do to detect—and stop—employees who are fooling around on the Web and with e-mail
Self-management habits the most successful supervisors practice daily
Maximizing the Internet … a supervisor’s best friend
Managing deadlines, time, projects and priorities: Why make it harder than it has to be?

Plan your professional future

Smart tips for attracting the favorable attention from higher-ups that you deserve
What drives today’s most successful supervisors? The answers revealed
Questions to ask yourself to put your job … your career … your future into focus
Got the “blahs”? How to get—and stay—motivated on the road to supervisory success

More Seminar Information