Canadian Management Centre CMC Training
The Canadian Management Centre (CMC) presents

Project Stakeholder Management On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Stakeholders can make or break a project. Engage them and build their trust to achieve project success.

Course Description/Agenda

It is commonly said that up to 90% of a project manager's time is spent communicating. In this 3-day course, you will upgrade your communication skills to successfully resolve thorny issues that often derail projects. Discover new tools and resources to monitor and control stakeholder engagement. Plus, manage stakeholder expectations and deal with difficult personalities and conflicts of interest.

You will be able to describe project benefits without sounding technical, so stakeholders buy in. Give relevant status updates to outside vendors and clients to meet their expectations. And, effectively manage remote teams involving stakeholders who are not co-located (i.e. remote location).

What You Will Learn

Identify high-priority stakeholders and their needs and interests
Build trust and positive relationships with external stakeholders, especially those who are not co-located (i.e. remote location)
Apply effective negotiation, persuasion, influence, and communication techniques to manage relationships with stakeholders
Use tools to help manage scope creep throughout the life of the project

Benefits

Individual Benefit:

Establish a process for continuous communication with stakeholders
Learn to resolve stakeholder issues when they arise, manage their expectations, and ensure continuous engagement
Discover how to plan work, execute against the plan, and manage team members while actively involving external stakeholders

Organization Benefit:

Develop effective stakeholder communications for dealing with tight deadlines, limited resources, and changing project requirements
Achieve effective negotiations with stakeholders around scope creep to achieve win-win solutions
Plan effective communications for managing remote teams, coordinate status updates and reporting procedures

Course Features

Project Management templates and tools you can use in the workplace
Five-Spoke Behavioural Model to understand your communication style with different behaviours
Multimedia in-class review game to apply learning about different communication styles
Activities and exercises to enhance participation and learning
Personalized ‘Action Planner’ to create an individual plan throughout the course
Resource guide on virtual meeting and collaboration tools

Credits

18 PDUs (L: 9, T: 9)

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