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The Canadian Management Centre (CMC)
presents
The Secret to Getting Through to Anyone On-Site Training
Transform difficult relationships into positive ones
Course Description/Agenda
Developed with Mark Goulston, based on his bestselling book Just Listen:
Discover the Secret to Getting Through to Absolutely Anyone
Stressed-out coworkers, unreasonable bosses and difficult clients can make
getting through the day a constant battle. Without the skills to knock down
emotional barricades, these relationships can grow worse with time,
interfering with your success and leaving you frustrated and unproductive.
This course gives you proven techniques, based on neuroscience, to approach
unreachable people and turn difficult situations into productive outcomes
and rewarding relationships.
What You Will Learn
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Learn to remain calm, focused and rational when engaging in difficult
conversations
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Discover Nine Core Rules for breaking barriers to effective
communication
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Learn to listen without filters to generate more meaningful,
productive conversations
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Practice specific techniques for moving others through the
Persuasion Cycle
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Apply your skills throughout the program and prepare to improve
your professional relationships
Benefits
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Gain insights into what goes on in our brains to move us from resistance
to acceptance
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Handle a difficult situation or relationship by moving a person
from anger to rationality
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Change an unfavourable professional relationship into a more
positive one
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Develop more meaningful connections with colleagues to foster
productivity during stressful situations
Course Features
- Receive a complimentary copy of Just Listen: Discover the Secret to
Getting Through to Absolutely Anyone by Mark Goulston
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Tools and templates to ensure you can easily use what you learn
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Case studies to practice your skills in a safe environment
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Interactive group discussions in which you can discuss your own
workplace situations and receive coaching and feedback
Credits
12 PDUs (L: 12)
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On-Site Training
Seminar
