Alliance Training Seminars
Alliance Training and Consulting, Inc. presents

Coping and Working with Difficult People On-Site Training

This seminar gives practical techniques for dealing with difficult people at work – and at home

Course Description/Agenda

Avoid being a victim to someone who just seems to make you and everyone else miserable. This training provides practical how-to’s for dealing with difficult people. You will learn how to handle all types of difficult people including bullies, know-it-alls, complainers, exploders, and more. In fact, this seminar provides techniques and strategies to deal with all ten difficult behavior types.

You will learn solutions to handle these ten Difficult People Styles:

Bullies: They are tough, manipulative, arrogant, and can attack at any moment.
Snipers: Backstabbing is their claim to fame.
Exploders: Like a time bomb, these people can go off on you at any time.
Know-it-all Experts: Their way is always the only way.
Think-they-know-it-alls: Act like they know even when they don’t and can take you down the wrong path if you’re not careful.
Super-agreeables: The “yes” people that go along just to get along.
Indecisives: They can’t decide until it’s too late.
Unresponsives: They won’t let you know where they are coming from.
Negativists: Resist change and can destroy morale with their negative attitude.
Complainers: They whine and complain about everything - focus on problems not solutions.

If you recognize any of these difficult types of people, this training is for you. The difficult person may be a coworker, boss, customer, neighbor or even a family member. You would like them to change but they won’t – and you can’t make them change. But you can change the way you respond to them. You can cope with them and use techniques that will keep difficult people from getting the better of you.

Let’s face it, anyone can all be difficult at times. But rather than letting the difficult person affect your behavior negatively, you can use proven techniques to maintain control of the situation and alter the behavior of the difficult person.

The skills in developed in this training will improve cooperation and collaboration with everyone, making for a more productive and efficient workplace. Through informative presentation, interactive discussions, and practice exercises, this course provides practical techniques for dealing with difficult people at work and at home.

Training Benefits

Recognize and deal with the most difficult personality types
Recognize chronic and short-term difficult behavior and what to do about it
Confront difficult people effectively while controlling your own anxieties and fears
Use positive communication and good listening to improve relationships and avoid future confrontations

Overview of Concepts and Deliverables Provided

Understand the thoughts and actions that result in challenging behaviors
Learn to control the situation with temporarily or chronically difficult people
Identify and manage the nine most common types of difficult behavior
Learn to cope with the need for control – (handle the “power hungry” person)
Learn to work with the insecure person to the benefit of both you and them
Understand why difficult people act as they do
Recognize our perceptions and the dangers
Identify: Is it you, or them? (A look at attitude)
Seeing yourself in others’ behavior
Learn how to deal with denial and worry
Use the Situation Formula for effective results (Situation + Your Reaction = Your Outcome…The formula for understanding your input to the situation)
Empowering yourself beyond their control
Avoid self-sabotage…procrastination doesn’t help
Know when you may be missing the mark with hints and generalities
Control the “one-upping each other” approach
Learn to move people through their resistance to change
Avoid problems caused by insisting on having your own way
Avoid putting off confrontation
Learn how to find out what the “real” problem is
Learn how sudden changes can lead to faster solutions
Use a simple guide to avoid the “Can’t find the forest for the trees” syndrome
Learn to handle anger- yours and theirs
Learn to use praise to deal with difficult people, without being used yourself
Implement three steps to positive interaction
Learn 7 ways to change behavior results by changing your attitude
Acquire the skills to handling the “time-bomb”
Use tips for constructive venting
Attain how to stay free of difficult people
Learn life lessons that the difficult bring you
Learn strategies for predicting and avoiding futile encounters
A Step-by-Step Guide to Cope with each of the Most Difficult People Styles