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IITUCX - Implementing Cisco IOS Telephony and Unified Communications Express v8.5 On-Site Training

This on-site training class is also available as Public Schedule Seminar.

IITUCX - Implementing Cisco IOS Telephony and Unified Communications Express v8.5

Course Description/Agenda

This course is designed to be the primary training for Cisco Unified Communications Manager Express and Cisco Unity Express. In this course, you will gain the necessary knowledge and skills to implement Cisco Unified Communications Manager Express and Cisco Unity Express using the CLI and GUI interfaces.

What You'll Learn

Benefits and components of a Cisco Unified Communications system
How traditional telephony systems operate
Basic operation, protocols, and components involved in a VoIP call
Configure a gateway to support VoIP calls
Implement Cisco Unified Communications Manager Express to support a single site
Install and configure Cisco Unity Express, including Cisco Unity Express Auto Attendant

Who Should Attend

Network administrators, engineers, managers, and designers and systems engineers

Course Prerequisites

Knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
ICND1 - Interconnecting Cisco Network Devices 1
Ability to configure and operate Cisco routers and switches
CCENT certification (recommended)

Course Outline

1. Cisco Unified Communications Systems Introduction

The Cisco Unified Communications System
- Benefits of implementing a Cisco Unified Communications system
- System components
- Function of the infrastructure
- Function of the call processing agent
- Function of endpoints
- Applications
Cisco Unified Communications Applications
- Messaging choices available
- Auto-attendant functions that you can implement
- Cisco Unified IVR applications
- Cisco Unified Communications Mobile solutions
- Cisco Unified Presence
- Cisco TelePresence

2. Traditional Telephony Operations

Traditional Telephony
- Components and operation of the Public Switched Telephone Network (PSTN)
- PBXs and key systems
- Three types of signaling required in a telephony network
- How telephone calls are established in the PSTN
- Numbering plans
- E.164 standard for defining numbering plans
Digital Circuits
- Process of converting analog signals to digital signals
- TDM
- Characteristics of T1 circuits
- Characteristics of E1 circuits
- How channel-associated signaling (CAS) circuits accomplish supervisory, address, and informational signaling
- How common-channel signaling (CCS) circuits accomplish supervisory, address, and informational signaling

3. VoIP Fundamentals

Function of a Digital Signal Processor (DSP)
- How voice is transmitted in RTP packets
- How a DSP packetizes voice streams
- Various codecs that a Cisco Unified Communications system uses
- Additional functions performed by DSPs
VoIP Signaling Protocols
- Signaling protocols that are required in a Cisco Unified Communications system
- SCCP signaling
- H.323 signaling
- MGCP signaling
- SIP signaling
Preparing the Network to Support Cisco Unified Communications
- Voice VLANs
- Configure voice VLANs on a Cisco Catalyst switch
- DHCP service options
- DHCP relay server
- Configure NTP
- Cisco IP phone firmware files and XML configuration files
- IEEE 802.3af and Cisco Power over Ethernet (PoE)
- How Cisco IP phones obtain XML configuration files and IP addresses
Connecting a VoIP System to a Service Provider Network
- Function of a gateway in a Cisco Unified Communications system
- How voice ports are used in a voice gateway
- Function of a call leg
- Purpose of a dial peer
- SIP trunks
- How to connect to an ITSP
Call Setup and Digit Manipulation
- How the router and attached telephony equipment collect and consume digits and how to apply digit consumption to the dial peer
- Digit manipulation and the commands that you use to connect to a specified destination
- Verify dial plans

4. Cisco Unified Communications Manager Express Implementation

Key Benefits and Features of Cisco Unified Communications Manager Express
- Supported platforms and the required memory, licensing, and software that is needed to deploy Cisco Unified Communications Manager Express
- Cisco Unified Communications Manager Express endpoints
Ephone-dn and Ephone
- Purpose of an ephone and an ephone-dn
- Ephone-dn and give examples
- Ephone and give examples
- Different types of ephone-dns
Configuring Cisco Unified Communications Manager Express to Support Endpoints
- Use the CLI to configure the telephony service on a Cisco Unified Communications Manager Express system to support endpoints
- Location-specific parameters that can be configured
- Reboot IP phones using two different methods
- Endpoint troubleshooting
Configuring SIP IP Phones
- Configuration differences between SIP phones and SCCP phones
- Use the tftp-server and voice register global commands to support Cisco Unified IP Phones using SIP
- Verify and troubleshoot SIP-controlled Cisco Unified IP Phone registration
Implementing Basic Voice Features
- Configure MOH
- Configure call forward
- Configure call transfer
- Configure call park
- Configure intercoms
- Configure paging
- Configure call pickup
- Configure call blocking
- Configure directory services features
- Enter an account number to support billing and reporting
Introducing Cisco Configuration Professional
- Download and install Cisco Configuration Professional
- Connect to Cisco Unified Communications Manager Express and Cisco Unity Express using Cisco Configuration Professional
- Basic navigation of Cisco Configuration Professional
- How to start configuring the device

Implementing Cisco Unified Communications Manager Express using Cisco Configuration Professional

Configure the basic configuration parameters of a router running Cisco Unified Communications Manager Express using Cisco Configuration Professional
Configure extensions and phones using Cisco Configuration Professional
Configure common features using Cisco Configuration Professional

Configure Cisco

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