How to Become a Better Communicator On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders

Course Description/Agenda

You’ll learn …

How you can increase the levels of collaboration and mutual support among team members, co-workers and managers
How to express your ideas in ways that gain the attention, support and respect of others
How to quickly “fit in” with any group of people
How to make an unforgettable, positive first impression on anyone
And much more

Excellent interpersonal communication skills are the most potent career and personal skills you can possess. Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders … anyone interested in heading for the top!

Program hours: 9:00 a.m. – 4:00 p.m.

How to create rapport, build trust and establish your credibility

Learn the secret to quickly establishing rapport and conversing easily with new acquaintances
Do others see you as trustworthy? How to ensure that your words and actions tell others you’re a credible, reliable professional—a person who can be counted on!
How to “break the ice” and get a good conversation going, even with a total stranger
How to be immediately accepted into any group of people even if you seem to have nothing in common with them
How are your mouth management skills? It’s vitally important to your credibility that you know how to keep confidences confidential and secrets secret
Concrete steps you can take to increase the level of trust, cooperation and support from your co-workers, employees and your boss
How to avoid sending contradictory or confusing signals about yourself

Making an impact—how to have power and influence with people

Why it really does matter whether or not people like you—and how to make it happen
The 3 things you can give away that will return you the loyalty, devotion and friendship of others
A sure-fire way to make enemies—and how to avoid it
The secret of Socrates—how to get others to see your point of view with the gentle method that has worked wonders for more than 2,000 years
The 15 vital interpersonal skills shared by influential people—how do you measure up?
Understanding the 6 major components of personal charisma—and what you can do to further develop these qualities in yourself

Clear and assertive communication skills

Never be put on the spot again! You’ll learn how to think on your feet when challenged with a difficult or negative question
Learn the 9 steps of assertive communication that will put power and confidence in your words
3 easy-to-use assertive listening techniques that will make all your communications more effective
Should you respond to a “put-down”? Yes! You’ll learn how to effectively handle put-downs, slurs and insults
Learn positive techniques for delivering constructive feedback to co-workers, employees, even the boss
When you’re on the receiving end—how to accept and learn from negative feedback without becoming hurt or angry
How to handle it when you’re criticized in front of others

Communicating with difficult people and in tough situations

How to recognize the 7 most difficult personality types and how to deal with each
The 6 basic steps for dealing with all negative behavior
Special strategies to use when the difficult person is the boss
How to practice your new communication skills in low-risk situations
How to use a fail-safe strategy for keeping a disagreement from escalating into an argument
Understanding how your thinking style affects your ability to handle difficult people and situations
How to say “No” without feeling guilty or causing resentment
How to deal with your feelings of anger and helplessness when dealing with difficult people and unreasonable behavior
How to handle malicious gossip and back-stabbing in a way that preserves your credibility and dignity

How to make an unforgettable, positive first impression

How to use the first 4 minutes to make a dynamite impression on anyone you meet
Learning how to correctly “set the stage” for every interaction
How you can avoid the most common blunders that create a negative impression
Recognizing the single biggest factor that determines whether or not people take you seriously
How using what Dale Carnegie called “the sweetest sound in any language” makes you someone people remember
3 ways you can demonstrate that you’re a positive and self-confident professional

Business etiquette—professional polish that shows

The 6 basic rules of business etiquette—ignore these at your peril!
Recognizing and eliminating unconscious sexism from your speaking and writing
Business introductions—whom do you present to whom? Should you stand? What’s the most appropriate greeting?
Important etiquette tips to remember when interacting with your boss
No matter where you work, there’s one point of protocol that you must know!
How to handle the many etiquette questions that still arise about the sexes working together. Who pays for lunch? Who opens doors? What about shaking hands? You’ll learn up-to-date ways of dealing with these and other questions in ways that make everybody feel good

More Seminar Information