Assertive Communication Skills On-Site Training

This on-site training class is also available as Public Schedule Seminar.

This workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success

Course Description/Agenda

It’s no mistake and should come as no surprise that those who are assertive in life and at the workplace achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behavior is a necessity. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication skills and saying NO are critical to success.

Participants learn to recognize both their own and others assertiveness style. They practice active listening and to learn to identify and de-escalate conflict when it occurs. The session employs activities and role-play exercises for maximum participant outcomes.

What You Will Learn

Recognize personal rights and responsibilities and how to address them
Understand the spectrum of style anchored by the extreme behaviors of passiveness and aggressiveness
Increase their personal influence and contribution as a leader
Understand their own and others individual assertiveness style to be more effective
Say NO to take back control and set personal and professional boundaries
Convey confidence by practicing effective vocal, visual and verbal communication skills
Practice active listening
Implement a problem solving model for emotionally charged situations to help achieve win-win outcomes
Become aware of anger tactics and diffuse them
Address conflict when it arises and de-escalate it successfully
Manage stress for optimum performance