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Carlos Raposo, LLC
presents
Coaching Skills I: Managers & Supervisors On-Site Training
Employees accept what they help create. Discover the secrets of evoking excellence in your employees. Enhance your work environment through proper guidance, delegation and feedback skills. Learn through direct experience in this dynamic training program.
Course Description/Agenda
Coaching Skills Parts I & II Coaching Skills I: Managers & Supervisors Employees accept what they help create. Discover the secrets of evoking excellence in your employees. Enhance your work environment through proper guidance, delegation and feedback skills. Learn through direct experience in this dynamic training program. Coaching Skills II: Intensive Take your learning to the next level in this intensive, two-day program. You drive the agenda in this interactive workshop. Bring your own scenarios and walk away with instant solutions. Dealing With Difficult People
Whether they’re employees, customers, colleagues or friends there’s no way to avoid interacting with difficult people. But you can avoid falling victim to their dysfunction. Learn how to win every time while maintaining your sanity. Discover their real motivations and how to use that knowledge to your advantage in this practical, experiential training program. (Two-day intensive available.) How to Manage Your & Their Emotions™
Interpersonal conflict, the struggle to attain professional goals, feelings of unfulfillment and distress, not to mention the constant undercurrent of stress that cuts through daily life: these are a few of the difficulties that plague the modern employee. Whether you manage an office, an empire, or your own career, the emotional toll can be the same. Learn how to develop your emotional intelligence in this-ground breaking approach to emotional control. (Two-day intensive available.) Compatible Conflict Resolution In a traditional compromise, sometimes it seems like no one gets what they really want. Learn the secrets of Win/Win without compromise. This training uses emotional intelligence the key achieving resolutions in personal and professional relationships. We’ll show you how to defuse initial disagreement and prevent it from escalating into future conflict. (Two-day intensive available) Understanding Emotional Intelligence
Emotional Intelligence is perhaps the most sought after human resource tool in the new business world. A recent Harvard Business Review article on the topic* attracted a higher percentage of readers than any other article published in the last 40 years. Find out why. What makes an employee really want to work for their boss? What is the one crucial characteristic of all successful business leaders? How can a company build the most efficient, productive and loyal team possible? Learn the answers through the complex and critical concept of Emotional Intelligence—the measure of a person's ability to powerfully perceive, identify, understand, use and manage emotions. (Four-part multi-session) Delivering High-Caliber Customer Service
In a world fraught with intense competition for savvy consumers, no business can afford to ignore the call for service excellence. The rewards of a high-caliber customer service strategy are many: satisfied, loyal customers; satisfied and loyal employees; a growing share of the market; and a stronger bottom line. High-caliber customer service pays big dividends. Learn how to achieve it. This training program is designed to help leaders, managers, and front-line employees renew their dedication to service excellence. Team Building & Stopping Negativity in Groups
Learn to build cohesion while understanding and strengthening the bonds that hold a team together. Stop negative, divisive sentiments before they start. This experiential day is filled with remarkable self-discovery and group intelligence activities. Increase your team’s productivity and have fun, to boot! Personal Effectiveness & Success Outcomes
Accomplishing your personal best is a goal that has captured the collective consciousness of American culture for years. But achieving maximum potential is easy to say and difficult to do—unless you have the right skills. Learn how to apply practical techniques to every aspect of your life in pursuit of success. From Management to Leadership™
Are you ready to reach the next level in your management effectiveness? This course contains some of the most comprehensive training available for new or existing managers. Learn to run meetings, do performance reviews, delegate, build a team vision statement, set appropriate boundaries, and much more. The learning is real and the feedback is priceless.
(Two days) Stress Resiliency & Work/Life Balance Achievement
Stress is a universal and naturally occurring phenomenon. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism are frequent symptoms of chronic stress that adversely affect us personally, professionally, and physically. Left to themselves these symptoms will wear your employees down and drive them away. Learn how to safeguarding them from this kind of psychological depletion by identifying roadblocks to success, finding positions that fit their interests, and rekindling the motivation to succeed. Communicating with Tact & Skill
It’s the key to successful communication and the activity we spend most of our day doing, but few of us ever received training for it—listening. Learn the secrets of better relationships and improved results by mastering the listening skills that will unlock the secret of effortless and effective communication. Effective Communication & Active Listening
It’s the key to successful communication and the activity we spend most of our day doing, but few of us ever received training for it—listening. Learn the secrets of better relationships and improved results by mastering the listening skills that will unlock the secret of effortless and effective communication. Appreciating Diversity
Cultural uniqueness is often viewed as a valuable asset in the modern workplace. Others find cultural differences awaken feelings of discomfort, uncertainty and fear. The communication process can be both a barrier and a bridge to effective interactions. This program serves as an introductory experience in building effective interaction and communication in diverse groups. Change Management
In today’s organizations, change is the rule rather than the exception. Downsizing, reengineering, rapid growth, new technology, and a diverse workforce are creating more pressures and placing more demands on employees at all levels to confront the challenge of change. Whether organization- and situation-specific or covering change management strategies in general, this workshop will provide managers and supervisors with the tools and techniques to successfully navigate change. Consultative Selling
Whether you’re in sales or marketing, customer service, or just interested in developing successful business relationships, consultative selling is a powerful tool that reaps significant rewards. Learn how to harness it through this program emphasizing the planning and preparation phases of consultative selling.
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Enhancing Established Teams
Keep established teams running smoothly and efficiently. With business focusing more and more on team participation to meet quality standards, the ability of teams to work effectively is critical to success. In order for intact teams to develop successfully and become productive, members must have a solid understanding of their team’s group processes. This training program helps team members assess their styles of interaction as well as their level of team development so they can achi
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On-Site Training
