Exceptional Customer Service On-Site Training

This Service workshop gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business.

Course Description/Agenda

To develop, maintain, and expand business, companies must satisfy a complex array of client needs in an environment shaped largely by external forces — competitors seeking a larger piece of the pie, new entrants into the market, product innovations, and increasingly insistent calls for improved quality and reduced prices. Service excellence has become just the ante to gain and keep our customers happy. The Exceptional Customer Service workshop gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical seminar is useful for anyone who manages a business or department that deals directly with customers.

Delivering exceptional service is a combination of applying technical expertise and managing people, and efficient communication. This workshop with its heavy emphasis on practice exercises and role-play, teaches attendees how they can make a difference in maintaining and growing their company’s customer base.

Objectives
Participants will learn to:

Identify current gaps in customer service
Pinpoint current areas of customer service excellence
Apply a company-wide customer focused strategy
Gain valuable insights into client behaviors and concerns
Handle complaints to create lasting relationships with clients
Respond appropriately to the emotions of clients and recommend value-building solutions
Set higher performance standards

Class Size: Up to 16
Length: 1 day

More Seminar Information