In this course, students build on existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts to will use on the job. Who Should Attend: The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. Possible job environments include mobile or corporate settings with a high level of face-to face client interaction, remote-based work environments where client interaction, client training, operating systems, and connectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A+ Certification. At Course Completion: Upon successful completion of this course, students will be able to: - identify the components of standard desktop personal computers. - identify fundamental components and functions of personal computer operating systems. - identify best practices followed by professional personal computer technicians. - install and configure computer components. - install and configure system components. - maintain and troubleshoot peripheral components. - troubleshoot system components. - install and configure operating systems. - maintain and troubleshoot installations of Microsoft Windows. - identify network technologies. - install and manage network connections. - support laptops and portable computing devices. - support printers and scanners. - identify personal computer security concepts. - support personal computer security. |
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Outline: | |
Lesson 1: Personal Computer Components |
Personal Computer Components System Unit Components Storage Devices Personal Computer Connection Methods
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Lesson 2: Operating System Fundamentals |
Personal Computer Operating Systems Windows User Interface Components Windows File System Management Windows System Management Tools
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Lesson 3: PC Technician Professional Best Practices |
Tools of the Trade Electrical Safety Environmental Safety and Materials Handling Perform Preventative Maintenance Diagnostics and Troubleshooting Professionalism and Communication
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Lesson 4: Installing and Configuring Peripheral Components |
Install and Configure Display Devices Install and Configure Input Devices Install and Configure Adapter Cards Install and Configure Multimedia Devices
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Lesson 5: Installing and Configuring System Components |
Install and Configure Storage Devices Install and Configure Power Supplies Install and Configure Memory Install and Configure CPUs Install and Configure System Boards
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Lesson 6: Maintaining and Troubleshooting Peripheral Components |
Troubleshoot Display Devices Maintain and Troubleshoot Input Devices Troubleshoot Adapter Cards Troubleshoot Multimedia Devices
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Lesson 7: Troubleshooting System Components |
Troubleshoot Storage Devices Troubleshoot Power Supplies Troubleshoot Memory Troubleshoot CPUs Troubleshoot System Boards
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Lesson 8: Installing and Configuring Operating Systems |
Install Microsoft Windows Upgrade Windows Add Devices to Windows Optimize Windows
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Lesson 9: Maintaining and Troubleshooting Microsoft Windows |
Operating System Utilities Maintain Microsoft Windows Troubleshoot Microsoft Windows Recover Microsoft Windows
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Lesson 10: Network Technologies |
Network Concepts Network Communications Network Connectivity Internet Technologies
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Lesson 11: Installing and Managing Network Connections |
Create Network Connections Install and Configure Web Browsers Maintain and Troubleshoot Network Connections
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Lesson 12: Supporting Laptops and Portable Computing Devices |
Laptop and Portable Computing Device Components Install and Configure Laptops and Portable Computing Devices Maintain and Troubleshoot Laptops and Portable Computing Devices
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Lesson 13: Supporting Printers and Scanners |
Printer and Scanner Technologies Printer and Scanner Components Printer and Scanner Processes Install and Configure Printers and Scanners Maintain and Troubleshoot Printers and Scanners
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Lesson 14: Personal Computer Security Concepts |
Security Fundamentals Security Protection Measures Data and Physical Security Wireless Security Social Engineering
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Lesson 15: Supporting Personal Computer Security |
Install and Configure Security Measures Maintain and Troubleshoot Security Measures |