OneSource Professional Training Solutions, Inc. presents

Avaya IP Office Advanced Applications and Troubleshooting Workshop On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Avaya IP Office Advanced Applications and Troubleshooting Workshop

Course Description/Agenda

In this course, Avaya IP Office VoiceMail Pro Administrators will learn to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN).

This course helps prepare you to write the Avaya Certified Solutions Specialist (ACSS) - Small and Medium Enterprise (SME) Communications Exam 3003.3.

What You'll Learn

Avaya IP Office VoiceMail Pro application
VoiceMail Pro web services configuration and use
VoiceMail Pro configuration and troubleshooting in an SCN
TTS configuration
Call flow construction including menu actions, database actions, and speak text actions
Campaign Manager capabilities
Avaya IP Office Contact Store, also known as Voice Recordings Library (VRL), functions and capabilities
One-X Portal server installation and configuration
CCR license and configuration
The most common call scenarios and their affect on alarm functions and real-time and historical information
Diagnostic tools to troubleshoot common installation issues
Capture trace logs