OneSource Professional Training Solutions, Inc. presents
 

CallPilot Release 5.0 Installation and Configuration On-Site Training

CallPilot Release 5.0 Installation and Configuration

Course Description/Agenda

This training course is designed for distributors and installation technicians whose job function includes installation, configuration, and basic system maintenance responsibilities on the CallPilot unified messaging system.

In this course, you will experience a typical CallPilot system installation, learning each step in the installation and configuration process. CallPilot software is factory installed on the CallPilot server, and you will install the system hardware in a hands-on lab environment. Additional CallPilot administration and client software is installed and tested to verify the correct operation of CallPilot features.

Classroom and lab facilities are designed to replicate a customer's site, switch room, and network facilities. Emphasis is placed on the tasks that an installation technician can expect to perform in the field. Basic system maintenance tasks covered in this course include backing up system data, upgrading keycode-controlled features, and monitoring system operations.

This course does not teach basic computer configuration, Microsoft Windows operating system installation, or IP networking, as these subjects are required prerequisite knowledge.

Prerequisite Skills:

You must have knowledge of or experience with the switch that is connected to the CallPilot server. This includes:

• A basic understanding of how the switch routes and processes calls
• Ability to establish the switch cabling connections
• Ability to configure the switch

You must have knowledge of or experience with the following PC components and software before beginning the CallPilot installation:

Operating systems:

• Microsoft Windows XP
• Microsoft Windows 2003 Server
• Microsoft Windows 2000 Professional
• Microsoft Windows Vista

One or both of the following Web browsers:

• Internet Explorer 5 or later
• Mozilla Firefox

One or more of the following e-mail or Internet mail clients:

• Microsoft Outlook
• Microsoft Outlook Express
• Lotus Notes
• Novell Groupwise
• Netscape Messenger
• Qualcomm Eudora Pro
• TCP/IP protocols
• Client/server architecture
• Web server setup and maintenance
• Software installation and maintenance
• Hardware installation and maintenance

Knowledge or experience in the following related areas is recommended:

• Networking
• Troubleshooting
• Database management

What You'll Learn

• Install the CallPilot Release 5.0 system in accordance with customer requirements and applicable documentation
• Configure the CallPilot Release 5.0 system for messaging operations in accordance with customer requirements and applicable documentation
• Perform routine CallPilot Release 5.0 system monitoring and maintenance tasks in accordance with applicable documentation

Who Should Attend

Distributors and installation technicians whose job function includes installation, configuration, and basic system maintenance responsibilities on the CallPilot unified messaging system.

Course Prerequisites

0200 and 0302 or 0777 and 0224 or 0263 or 0780 or 0788 or 0763

Course Outline

1. CallPilot Overview

2. Safety and Power and Grounding Requirements

3. Configuration the Switch for CallPilot

4. Installing the CallPilot Server

5. Setting up the CallPilot Server

6. Setting up CallPilot Administration

7. Remote Access to the CallPilot Server

8. Migrating Meridian Mail to CallPilot

9. CallPilot Desktop Messaging

10. My CallPilot

11. CallPilot System Backups

12. Upgrading the CallPilot System

Appendix A: Engineering CallPilot Servers

Appendix B: Legacy CallPilot Servers

Appendix C: CallPilot Unified Messaging and Citrix

Appendix D: Securing the CallPilot System

Appendix F: CallPilot Configuration Wizard Slideshow

Appendix G: CallPilot Platform Migrations and Upgrades

Labs

• Configuring the Switch for CallPilot
• CallPilot Switch Connectivity
• Setting Up the CallPilot Server
  • Phase 1: Configure Site Specific and Switch Specific Information
  • Phase 2: Reboot the Server and Acquire Switch Resources
  • Phase 3: Verify and Complete Windows Configuration
  • Phase 4: Test the CallPilot Installation
• Setting Up CallPilot Administration
• Remote Access to the CallPilot Server
• Migrating meridian Mail to CallPilot
• Desktop Messaging & My CallPilot
• My CallPilot
• Backups and Restore
• Upgrading the CallPilot System
  • Language Expansion
• Maintaining the CallPilot System
  • Monitor and Maintain the CallPilot Server Platform
  • Monitor and Maintain the CallPilot System in CallPilot Manager

More Seminar Information

OneSource Professional Training Solutions, Inc. Delivery Method  On-Site Training Also Available As  Seminar