OneSource Professional Training Solutions, Inc. presents
 

Avaya Aura® Contact Center - Troubleshooting On-Site Training

Avaya Aura® Contact Center - Troubleshooting

Course Description/Agenda

This four-day instructor-led course is intended for experienced service technicians responsible for troubleshooting and restoring system malfunctions on the Avaya Aura Contact Center, including Communication Control Toolkit and Contact Center Multimedia. You will learn to troubleshoot system components and server interactions in a SIP-based Avaya Aura Contact Center solution. You will practice troubleshooting on live Avaya Aura Contact Center systems, and you will learn how to analyze, diagnose, and troubleshoot system faults to restore the Contact Center to full operation.

What You'll Learn

• Avaya Aura Contact Center system architecture
• Avaya Aura Contact Center tools and procedures
• Troubleshoot Avaya Aura Contact Center security issues
• Troubleshoot Avaya Aura Contact Center Multimedia and voice contact issues
• Troubleshoot Avaya Aura Contact Center maintenance and administration issues
• Troubleshoot Avaya Aura Contact Center installation, upgrade, migration, and emergency recovery issues
• Troubleshoot Avaya Aura Contact Center client and system issues

Who Should Attend

Avaya employees, business partners, and customers with system maintenance and troubleshooting responsibilities

Course Prerequisites

• Knowledge of:
  • Avaya Aura Contact Center, including Communication Control Toolkit and Contact Center Multimedia
  • SIP Contact Center Architecture and call flow
• Completion of:
  • 6202.1 Avaya Aura Contact Center Implementation Exam
  • 6209.1 Avaya Aura Contact Center CCT and Multimedia Implementation Exam
  • 3300.1 Avaya Aura Contact Center Administration Exam
  • Avaya Aura Contact Center - Installation and Configuration (3608C)
  • Avaya Aura Contact Center Administration (3609C)
  • Avaya Aura Contact Center - Service Creation Environment (3610C)
  • Avaya Aura Contact Center Fast Track - Installation, Administration, and Scripting Essentials (3621C) (Optional replacement for 3608C, 3609C, and 3610C)
  • Avaya Aura Contact Center CCT & CC Multimedia Implementation (3607C)
  • Avaya Aura Contact Center - Maintenance (5C00010I)

Course Outline

1. Avaya Aura Contact Center System Architecture

2. Troubleshooting Tools and Procedures

3. Troubleshooting Security Issues

4. Troubleshooting Voice Contacts

5. Troubleshooting Multimedia Contacts

6. Troubleshooting Maintenance and Administration Issues

7. Troubleshooting Installation, Upgrade, Migration, and Emergency Recovery Issues

8. Troubleshooting Client Issues

9. Troubleshooting Miscellaneous Issues

More Seminar Information

OneSource Professional Training Solutions, Inc. Delivery Method  On-Site Training Also Available As  Seminar