OneSource Professional Training Solutions, Inc. presents

BCM Release 6.0 Boot Camp On-Site Training

This on-site training class is also available as Public Schedule Seminar.

BCM Release 6.0 Boot Camp

Course Description/Agenda

In this Boot Camp that combines content from Avaya courses 6045 and 6046, you will learn to install, configure, operate, and support BCM50 and BCM450 Release 6.0 systems.

This course is for people who have experience with BCM products. In addition to having a solid understanding of VoIP theory, you should have completed the prerequisite course 0365 VoIP Technologies before attending this class.

What You'll Learn

BCM50 and BCM450 system hardware components
BCM50 and BCM450 system installation
Initial configuration of a BCM50 and BCM450 system
Setting up accounts and privileges
Configuring telephony resources
Configuring trunks and target lines
Configuring VoIP gateways
Unified Communications features
Using CallPilot Manager to set system properties
Configuring CallPilot mailboxes
Configuring Auto Attendant
Configuring Custom Call Routing
Monitor and analyze system status and performance
Perform system management tasks
Upgrade BCM software
Configure VLANs

Who Should Attend

Technicians, administrators, customer service representatives, and other personnel responsible for the installation, configuration, operation and support of BCM50 and BCM450 systems

Course Prerequisites

0365 VoIP Technologies
You must also have the following:
- Ability to use Windows 2000, 2003, or XP
- Ability to install and configure software
- Experience and competency with BCM50 Rls.3.0 and BCM450 Rls. 1.0 or BCM Rls 5.0
- Ability to install and wire telephones
- Knowledge of key system, hybrid, and PBX functionality
- Knowledge of trunks and lines, including various trunk types (analog and digital)
- Knowledge of central office (CO) functionality
- Familiarity with basic telephony terms (such as target lines, line pools, T1)
- Knowledge of T1 and VoIP theory and concepts

Course Outline

Key Topics:

BCM50 and BCM450 hardware installation and configuration
Security policies and accounts and privileges setup
Configuring telephony sets, trunks, and target lines
Configuring VoIP
Configuring Unified Communications features
CallPilot Manager
CallPilot mailboxes
Auto Attendant
Custom Call Routing

Labs

Labs you will perform include:

Install the BCM main unit and expansion unit
Verify media bay module settings
Connect cabling to the BCM
Install telephones and peripherals
Determine the DHCP server configuration
Retrieve a keycode
Customize a Startup Profile for your system
Configure basic parameters using the Startup Profile
Download and install Business Element Manager
Use Element Manager to define the BCM as a new network element
Connect to a BCM element
Configure system policies
Configure user accounts, user groups, and privileges
Configure local VoIP trunks
- SIP trunk registration
- H.323
Register IP phones to the system
Configure BCM UC features:
- InTouch
- Find Me/Follow Me
- UM/Message Forwarding
Meet Me Conference
Configure a BCM for Unified Messaging
Install Unified Messaging software on a client PC