OneSource Professional Training Solutions, Inc. presents

Avaya Aura® Communication Manager Maintenance and Troubleshooting On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Avaya Aura® Communication Manager Maintenance and Troubleshooting

Course Description/Agenda

Learn about troubleshooting and maintenance for Avaya Aura® Communication Manager in this course. You will focus on Communication Manager Release 6.0 and the complementary Avaya Aura® products: Communication Manager Messaging, Branch Session Manager, Utility Server, and System Platform.

Topics you will cover include:

Maintaining Communication Manager firmware, software, and service packs
Managing the backup and restore function
Diagnosing and troubleshooting hardware faults, software alarms, and events

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.

Certification:

This course helps you prepare for the ACSS Communication Manager and Communication Manager Messaging Maintenance and Troubleshooting Exam 3101.1.

What You'll Learn

Collect, manage, and analyze fault data
Generate and interpret reports and log files
Monitor and interpret status and fault indicators
Isolate, troubleshoot, and clear faults/alarms
Test and monitor hardware and software connections using application-specific and command line diagnostic tools
Back up/restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
Download and install firmware/software images, service packs, and data
Resolve issues with peripheral applications/servers covered in this course

Who Should Attend

Avaya employees and business partners with installation and implementation responsibilities

Course Prerequisites