OneSource Professional Training Solutions, Inc. presents
 

Avaya Aura® Messaging Administration, Maintenance, and Troubleshooting On-Site Training

Avaya Aura® Messaging Administration, Maintenance, and Troubleshooting

Course Description/Agenda

This course focuses on basic administration, maintenance, and troubleshooting tasks for Avaya Aura Messaging 6.1 including:

• Solution features, components, architecture, and topologies
• Setting up flexible storage with the additions of using Exchange Store or VMware Zimbra store
• Adding a mail gateway utilizing native and fax server options
• Performing standard administrative tasks for Avaya Aura Messaging
• Post-installation administrative tasks
• Class of Server features and how to manage COS
• Managing subscriber accounts
• Administering system features
• Managing user preferences and user features
• Managing unified messaging
• Updating software and add, modify, or remove sites
• Integration capabilities with Avaya CS1000 support through Session Manager
• Administering third-party products, such as AudioCodes gateways and fax servers
• Downloading service packs and optional languages
• Interpreting logs and reports in troubleshooting

Certification:

ACSS - Avaya Aura® Messaging

What You'll Learn

• Features and architecture solutions of Avaya Aura Messaging
• Key concepts of Avaya Aura Messaging Administration, Maintenance and Troubleshooting
• Administration steps for post-Implementation administration
• Administer the flexible storage roles, as appropriate, for Avaya Store, Exchange Store and VMware Zimbra store
• Avaya Aura Messaging maintenance tasks
• Troubleshoot issues by interpreting logs and reports

Who Should Attend

Avaya associates, business partners, and customers who will administer, maintain, and troubleshoot Avaya Aura Messaging

Course Prerequisites

• Telephony and messaging system knowledge and experience
• We recommend Avaya Aura Messaging Implementation (5C00062V) for students responsible for implementation tasks

Course Outline

1. Avaya Aura Messaging Key Concepts

• Features, Functions, and Components
• System Architecture
• Topology Options

2. Messaging System Post-Installation Administration

• Administering CDOM
• Creating Role-Based Access Control (RBAC) Roles
• Adding and Modifying Privileged Login Accounts
• Adding, Modifying, and Removing a Class Of Service
• Adding a New Site and Modifying an Existing Site
• Topology Settings
• Adding and Removing an Application Server
• Password Properties and Setting the Caller Applications Password
• Adding Users
• Viewing and Modifying User Properties
• Deleting Users from the Messaging System

3. System Administration

• Planning and Implementing the Enhanced List Application (ELA)
• System Broadcasts
• Information Mailboxes
• Setting Up Text Messaging and Email Notifications
• Adding a Mail Gateway
• Caller Applications (Caller Apps)

4. Exchange Administration

• Exchange Store
• Configuring an Exchange Store
• Configuring Avaya Aura Messaging for Exchange
• Enabling Users for Exchange
• Leaving and Retrieving Voice Messages for Exchange

5. User Features

• Managing User Preferences:
  • General
  • Reach Me
  • Notify Me
  • My Phone
  • Creating or Modifying Personal Lists
  • Modifying User Password
  • Advanced Tasks
• Unified Messaging Qualities of Avaya Aura Messaging

6. Clientless Outlook Toolbar

• Avaya Aura Messaging Form
• Supporting the Avaya Aura Messaging Toolbar in Microsoft Outlook
• Accessing Messages in Exchange through Outlook for Avaya Message Store
• Using the Clientless Outlook Toolbar

7. Alarms, Events, and Logs

• Identifying, Managing, and Viewing Events Alarms
• Executing and Viewing Logs

8. Reports

• Viewing and Executing Reports
• Managing Reports by Viewing/Running:
  • User Reports
    • Info Mailboxes
    • Remote Users
    • Uninitialized Mailboxes
    • Login Failure
    • Locked Out Users

9. Maintenance and Troubleshooting

• Performing a Database Audit
• Verifying and Restarting LDAP Process
• Verifying IMAP/SMTP Status and Administering Settings
• Displaying Voice Equipment Status
• Administering Trusted Certificates
• Testing Alarm Originations
• Testing Connections
• Running Application Server Diagnostics

10. Upgrades and Migration

• Options
• Scenarios
• Upgrading Legacy Modular Messaging Hardware

More Seminar Information

OneSource Professional Training Solutions, Inc. Delivery Method  On-Site Training Also Available As  Seminar