OneSource Professional Training Solutions, Inc. presents
 

ITIL® Service Lifecycle: Service Strategy On-Site Training

ITIL® Service Lifecycle: Service Strategy

Course Description/Agenda

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

What You'll Learn

• Service Management as a practice and Service Strategy principles, purpose, and objective
• How all Service Strategy processes interact with other Service Lifecycle processes
• Activities, methods, and functions used in each of the Service Strategy processes
• Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
• How to measure Service Strategy performance
• Technology and implementation requirements in support of Service Strategy
• Challenges, critical success factors, and risks related with Service Strategy

Who Should Attend

• IT operations, technical, or IT management personnel requiring more information about ITIL best practices
• Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Course Prerequisites

• ITIL Foundation Certification (required)
• Two years of relevant work experience
• To prepare for the end-of-class exam, we recommend that you review the ITIL publication Service Strategy (2011 Edition, ISBN 9780113313044) and complete at least 21 hours of personal study

Course Outline

1. Introduction and Service Strategy Principles

2. Defining Services and Market Spaces

3. Conducting Strategic Assessments

4. Financial Management

5. Service Portfolio Management

6. Managing Demand

7. Driving Strategy through the Service Lifecycle

8. Critical Success Factors and Risks

9. Exam Preparation/Mock Exam

10. Exam

More Seminar Information

OneSource Professional Training Solutions, Inc. Delivery Method  On-Site Training Also Available As  Seminar