OneSource Professional Training Solutions, Inc. presents

Project Management for VoIP Implementation On-Site Training

This on-site training class is also available as Public Schedule Seminar.

Project Management for VoIP Implementation

Course Description/Agenda

Learn the fundamentals and best practices of project management methodology as applied to VoIP implementation as you practice and master the skills you need to deliver VoIP projects on time, within budget and to specification. You'll learn the project management framework of initiation, planning, execution, control and formal closing. You'll also get an introduction to VoIP fundamentals and discover the critical high-level technical topics encountered during a VoIP implementation.

In this course, you'll focus on practical tools and techniques as you spend 75% of the course working on a VoIP project from initiation to close. You'll work individually and in teams to write objectives, conduct stakeholder analysis, and develop a work breakdown structure and risk management plan using a specific case study project. You'll also practice using estimating techniques, dependency analysis, and network diagramming.

What You'll Learn

Basic terminology of project management
The project and product life cycle of a VoIP implementation
Project management knowledge areas
High-level components on a VoIP implementation
Project scope and stakeholder expectations
Roles and responsibilities for project stakeholders
Build an effective WBS and project schedule
Ensure buy-in from your team and sponsor
Identify, analyze, quantify, mitigate, and manage risks
Create project management plans for communication, resources, and stakeholder management
Manage project change through formal change control processes
Close a project
Build an effective project schedule
Develop an accurate project budget
Create project management plans
Identify, assess, and manage common VoIP risks
Monitor the project progress
Turn the project over to production
Close down a project

Who Should Attend

Cisco engineers, Avaya engineers, and other technical professionals responsible for VoIP implementation including voice/data integration; network engineers; VoIP project managers; IT managers; and VoIP project team members.

Course Outline

1. Project Management Framework

Project Management Foundations
- Process Groups
- Life Cycles
- Knowledge Areas

2. VoIP Fundamentals

The VoIP Implementation Challenge
- Components of PSTN
- Components of VoIP
VoIP Architecture
- Transmission
- Addressing
- Call Routing
- Switching
- Signaling
VoIP Life Cycle
- PMI & VoIP Life Cycle Overlay
- VoIP Discovery Phase WBS
- Business Case for VoIP
- VoIP Implementation Project Life Cycle
- VoIP Plan Phase WBS
Deployment Vendor Alternatives
QoS Solutions
CoS vs. QoS
Latency Considerations
Packet Loss Considerations
Jitter Considerations
- VoIP Design Phase WBS
Traffic Engineering
Grade of Service
Traffic Modeling
Firewalls
- VoIP Implementation Phase WBS
- VoIP Operate Phase WBS
- VoIP Optimize Phase WBS

3. Initiating

Five Steps to Project Initiation
BOSSCARD Framework for Charter
- Initiating Questions
- Objectives
- The Project Charter
- Scope
- Stakeholder Analysis
- Constraints
- Assumptions
Project Roles and Responsibilities
- The Responsibility Assignment Matrix
Sign-Off Process

4. VoIP Components

Codecs
- Conversion and Compression
- Codec Comparison
- Hardware vs. Software Codecs
- Multiple Codecs
Addressing
Signaling
- Intelligent Endpoints
- Unintelligent Endpoints
- H.323
- SIP
- MGCP
- Skinny (SCCP)
Media Channel
- RTP
IP Network
Telephony Servers
- Other Servers
Gateways
- VoIP Architectures
- VoIP Gateway
- PSTN Gateway
Residential VoIP Services

5. Planning

Communications Planning
Quality
Risk Management
Organizations and Change
Developing the WBS
- Decomposition
- Sticky Note Technique
- Estimating Methods
- Precedence Relationships
- Network Diagramming
- Critical Path Analysis
- Using the Network Diagram
Creating the Schedule
- Resource Allocation
- Resource Leveling
- Schedule Compression

6. Controlling and Closing

Project Controls
Challenges
Expectations
Organizations Style
Closing Processes
- Administrative Closure
- Lessons Learned
- Contract Closure
- Procurement Management
- Project Management Competencies