Conflict Resolution for Union Environment
Job Design Concepts, Inc
Delivery Method
Seminar
Target Audience
Managers, supervisors in a union environment
Summary
This workshop is designed to help participants appreciate varying approaches to resolving and managing conflict in a unionized environment
Description/Agenda
People are different. Their individual personalities, backgrounds and
experiences tend to influence how they perceive conflict: the events, actions
and words. These perceptions inevitably impact how they resolve and manage
conflict in their work environment. Similarly, the degree of the response,
positive or negative, will vary according to each person?s perception.
Appreciating the significance of connecting through effective communication and
interpersonal relationships is an important first step in understanding the
dynamics of conflict, and dealing with it effectively in a unionized
environment.
This workshop is designed to help participants appreciate varying approaches
to resolving and managing conflict in a unionized environment. Experiential
learning and interactive techniques will help participants understand how to
resolve conflicts in their specific work environments before they become crises.
Course Highlights Competencies
- Concise Communication, Collaboration, Personal Leadership
Goals & Objectives
- understand that conflict is inevitable
- assess personal conflict management approach
- identify five ways to deal with conflict to develop collaborative
relationships with all employees
- compare situational approaches to conflict in unionized environment
- provide tools to constructively open the lines of communication
Our Toronto based conflict resolution training & development workshop will
enable participants to handle conflict situations in a unionized environment
with confidence and leadership skill.
Outline
- Understanding Conflict
- Sources of Conflict
- Personal Conflict Management Profile
- Five Conflict Management Approaches
- How to Start the Communication
- Union Resolution Strategies
- Personal Action Plan
Format
- Instructor presentation
- Full-group discussion
- Small-group interaction
- Individual exercises
- Practice Opportunities
Participants at the Toronto conflict resolution training workshop are
encouraged to send an email within three months following the training workshop
and can expect a personal reply to assist with their learning experience.
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