Project Stakeholder Management
The Canadian Management Centre (CMC)
Delivery Method
Seminar
Target Audience
Experienced Project Managers and Team Leads who want to achieve more positive outcomes with external stakeholders (such as sponsors, customers and users) through improved communication, higher levels of engagement and stronger collaboration.
Summary
Stakeholders can make or break a project. Engage them and build their trust to achieve project success.
Description/Agenda
It is commonly said that up to 90% of a project manager's time is spent
communicating. In this 3-day course, you will upgrade your communication
skills to successfully resolve thorny issues that often derail projects.
Discover new tools and resources to monitor and control stakeholder
engagement. Plus, manage stakeholder expectations and deal with difficult
personalities and conflicts of interest.
You will be able to describe project benefits without sounding technical, so
stakeholders buy in. Give relevant status updates to outside vendors and
clients to meet their expectations. And, effectively manage remote teams
involving stakeholders who are not co-located (i.e. remote location).
What You Will Learn
- Identify high-priority stakeholders and their needs and interests
- Build trust and positive relationships with external stakeholders,
especially those who are not co-located (i.e. remote location)
- Apply effective negotiation, persuasion, influence, and communication
techniques to manage relationships with stakeholders
- Use tools to help manage scope creep throughout the life of the project
Benefits
Individual Benefit:
- Establish a process for continuous communication with stakeholders
- Learn to resolve stakeholder issues when they arise, manage their
expectations, and ensure continuous engagement
- Discover how to plan work, execute against the plan, and manage team
members while actively involving external stakeholders
Organization Benefit:
- Develop effective stakeholder communications for dealing with tight
deadlines, limited resources, and changing project requirements
- Achieve effective negotiations with stakeholders around scope creep
to achieve win-win solutions
- Plan effective communications for managing remote teams, coordinate
status updates and reporting procedures
Course Features
- Project Management templates and tools you can use in the workplace
- Five-Spoke Behavioural Model to understand your communication style
with different behaviours
- Multimedia in-class review game to apply learning about different
communication styles
- Activities and exercises to enhance participation and learning
- Personalized ‘Action Planner’ to create an individual plan
throughout the course
- Resource guide on virtual meeting and collaboration tools
Credits
18 PDUs (L: 9, T: 9)
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Frequently Asked
Questions
Payment Options
Bill Me/Invoice
Credit Card
Register
Online
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Availability
Select a date from the list at the bottom of the page for specific information about that class.
Other Information
Seminar |
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