Assertiveness Skills
Job Design Concepts, Inc
Delivery Method
Seminar
Target Audience
Anyone who would benefit from greater assertiveness skills
Summary
Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.
Description/Agenda
Many job-related frustrations and stresses can be traced to discomfort in
handling the following types of situations:
1. Making difficult and unpopular requests of others
2. Responding to unreasonable demands of others
3. Saying no
4. Disagreeing with someone's ideas
We may avoid dealing with these types of situations or may offend others by
coming on too strong.
Learn to act assertively by expressing your feelings or thoughts directly and
firmly with composure.
Objectives
- To learn the skills essential to getting your ideas, plans and feelings
across with confidence and conviction
- To differentiate between aggressive behaviors which can create antagonism,
assertive behavior and passive behaviors, which can hinder your performance
- To overcome any reluctance and to practice assertion appropriately in dealing
with difficult situations
- To improve interpersonal relationships, job satisfaction and task
accomplishment
Workshop Outline
• The benefits of assertiveness
• Differentiating aggressiveness, non- assertiveness and assertiveness
• Understanding your rights
• Increasing your self-esteem
• Using assertive non-verbal communication
• Being persuasive
• Using assertive language for negative feedback
• Saying no, without guilt
• Disagreeing diplomatically
• Controlling feelings and emotions
• Collaborating in conflict situations
• Learning how to not manipulate or be manipulated
• Recognizing when to confront & when to ignore
Methodology
- Instructor presentation
- Full-group discussion
- Small-group interaction
- Individual exercises
- Practice exercises
Value Added Option:
Participants at each training workshop are encouraged to send an email within
three months following the workshop and expect a personal reply to assist with
their learning experience.
Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)
Many job-related frustrations and stresses can be traced to discomfort in
handling the following types of situations:
1. Making difficult and unpopular requests of others
2. Responding to unreasonable demands of others
3. Saying no
4. Disagreeing with someone's ideas
We may avoid dealing with these types of situations or may offend others by
coming on too strong.
Learn to act assertively by expressing your feelings or thoughts directly and
firmly with composure.
Objectives
- To learn the skills essential to getting your ideas, plans and feelings
across with confidence and conviction
- To differentiate between aggressive behaviors which can create antagonism,
assertive behavior and passive behaviors, which can hinder your performance
- To overcome any reluctance and to practice assertion appropriately in dealing
with difficult situations
- To improve interpersonal relationships, job satisfaction and task
accomplishment
Workshop Outline
• The benefits of assertiveness
• Differentiating aggressiveness, non- assertiveness and assertiveness
• Understanding your rights
• Increasing your self-esteem
• Using assertive non-verbal communication
• Being persuasive
• Using assertive language for negative feedback
• Saying no, without guilt
• Disagreeing diplomatically
• Controlling feelings and emotions
• Collaborating in conflict situations
• Learning how to not manipulate or be manipulated
• Recognizing when to confront & when to ignore
Methodology
- Instructor presentation
- Full-group discussion
- Small-group interaction
- Individual exercises
- Practice exercises
Value Added Option:
Participants at each training workshop are encouraged to send an email within
three months following the workshop and expect a personal reply to assist with
their learning experience.
Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
Fee: $399.00 (5% discount for groups of 3 or more)
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